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2 Stages - 120 Speakers – 36 Tracks

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Delivered by an Impressive line-up of industry leaders

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pioneering influencers, and C-level visionaries

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from across the global loyalty industry

Dsquares PALM STAGE

9.00 - 10.00

Exhibitors Zone

10.00
Case Study

The Power of loyalty for Telecom Brands

An investment in an omnichannel loyalty and engagement solution for telecommunications brands has the ability to not only attract new customers but minimize churn rates and retain best customers for longer.
This session will unpick some of the great features of Etisalat the largest telecommunication corporation in the GCC. SMILES program.

Shyam Pic

Shyam Sunder Iyer

Director Loyalty & Consumer Partnerships
e& UAE

10.30
Keynote

Generative AI will be a game changer for retailers to increase personalization and decrease friction – ultimately driving loyalty and increasing share of wallet.

Fionna Ronnie Picture1

Fionna Ronnie

Head of Customer & Loyalty 
Foschini Retail Group (Pty) Ltd

11.00
Panel Discussion

How banks are reimagining a winning loyalty strategy

Unlocking the Benefits of Financial Services Loyalty Programs – Global perspective from leading banking loyalty programs

Dounia Souilmi

Moderator

Dounin Souilmi
Loyalty Consultant

Bathandwa

Bathandwa Mbovane

CFO First National Bank (FNB) - eBucks Rewards

Karim Rahemtulla

Karim Rahemtulla

Director, New Enterprise Partnerships and Strategic Development
Royal Bank of Canada, Avion Rewards

11.30
Panel Discussion

Beyond Transactions: Building Bridges in B2B & B2C

Explore the challenges and opportunities of fostering customer loyalty and engagement in today’s competitive landscape. Dive into how B2B and B2C companies are leveraging technologies like AI to build deeper customer connections, personalize experiences, and navigate the evolving customer journey.

Khaled Nazif

Khaled Nazif

COO
Dsquares

Emre

Emre Dilmen

Head of Loyalty Solutions EEMEA
Mastercard

Sherif Fatimy photo_5810185785155109021_x

Sherif Fahmy

Egypt Head of Loyalty,
ExxonMobil lubricants

Nuran Mekky

Nuran Mekky

Group Head of CVM operations and Customer Experience
Gargash Group

12.15 - 14.00

Exhibitors Zone

14.00
Keynote

How to Build a Profitable Loyalty Program: Addressing Critical Challenges and Strategic Considerations for Maximum ROI”.

Amelie Brechoire

Amélie Brechoire

VP Loyalty & Guest Experience – (Middle East, Africa, Turkey & Asia)
Accor

14.30
Case Study

Loyalty in Latin America

The loyalty and rewards market in Latin America recorded significant growth in the last few years, the evolution of loyalty programs in the region in the past few years has been impressive.
This session will unpick 4 great programs to understand why Brazilian consumers interaction with loyalty programs is so high

Christiano Ranoya

Christiano Ranoya

CEO
Indico

14.30
Panel Discussion

Loyalty Redefined - To Engage Today’s Consumers

The concept of customer loyalty is undergoing a significant transformation. As brands compete with an ever-increasing number of loyalty programs, this session will look at some wonderful global programs and how they have reimagined their loyalty programs beyond points and monetary rewards to make them more engaging and fit the needs of their customers .

Annich McIntosh 1516302597167

Annich McIntosh

CEO
Loyalty Magazine

Martin Stucki

Martin Stucki

Chief Digital Officer
LOEB

Márton_Homola

Marton Homola

Head of Loyalty, CRM and Digital Channels
MOL GROUP

15.00
Keynote

TBA

Track & Speaker to be announced

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