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2 Stages - 120 Speakers – 36 Tracks

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Delivered by an Impressive line-up of industry leaders

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pioneering influencers, and C-level visionaries

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from across the global loyalty industry

Epsilon Main Connect Stage

9.30
Keynote

Shukran – Pioneering Loyalty Excellence in the GCC region

Beyond being a mere loyalty program, Shukran stands as the undisputed gold standard, having not only garnered unwavering allegiance from a substantial segment of the GCC population but also emerged as an exemplary case study in crafting enduring connections within a diverse and dynamic market. As a vanguard of retail loyalty, Shukran’s evolution transcends the conventional, captivating a myriad of consumer segments and steadfastly maintaining its position at the forefront of loyalty programs within the vibrant retail landscape of the GCC region. Join us in unravelling the narrative of Shukran’s journey, where innovation meets inclusivity, and where the benchmarks for loyalty in the retail sector are not just met but consistently surpassed.
James Dickson

James Dickson

Chief Product Officer
Landmark Group

10.00
Keynote

Future-proofing your programme in a changing digital landscape

Dave Allen

Dave Allen

Group Commercial Director
Technology Epsilon

Emily Ong

Emily Ong

Customer & Loyalty Product Leader
(Middle East)
Landmark Group

10.30
Panel Discussion

How Bridging the Gap Between Loyalty and Payments Can Boost Member Engagement.

David Bimbat

David Bimbat

Head of Product Marketing
CoinBridge

Amanda Cromhout

Amanda Cromhout

CEO
Truth International Loyalty Awards Industry Personality of the Year

11.00
Panel Discussion

The Crown Jewels of Luxury & their loyalty program strategy

The Evolution of Luxury Fashion Loyalty Programs The world’s most coveted brands are now building lasting relationships with their elite clientele through meticulously crafted loyalty programs.

Carmen_CMO_LoyaltyConnectDubai (002)

Moderator

Carmen Garcia
CMO The Loyalty People

Nasima Ahmed

Nasima Ahmed

Head of Growth
Minted

John Russo

John Russo

CEO
Maddox Gallery

Nicki Helfelt

Nicki Helfet

Global Loyalty Lead
Ralph Lauren

Irene Bernardi

Irene Bernardi

CRM & Loyalty Manager
Luisviaroma

11.45
Keynote

Retail Loyalty Innovation - delivering value to the Business

Insights into Majid Al Futtaim, SHARE integrated lifestyle loyalty program and how it has seamlessly connected the vast MAF ecosystem. Since the launch of SHARE it has reimagined and enriched its loyalty programs, SHARE continues to expand and enrich its proposition deliver increasing value to their members and their business.

Kashmira

Kashmira Motiwalla

Vice President Group Loyalty
Majid Al Futtaim

14.00
Keynote

Loyalty without Limits: Bridging B2B Excellence in a Unified Landscape

Rebecca Ravesloot

Rebecca Ravesloot

Lead Project Manager
Western Digital

14.30
Keynote

The future of Loyalty in the QSR realm

The need to disrupt the loyalty business and differentiate our customer engagement programs so as to fight loyalty fatigue and one size fits all approach.

Maria Nassiakou

Maria Nassiakou

Chief Digital Officer
Goody's - Everest Group of Companies

15.00
Keynote

Revitalizing Loyalty in the Digital Retail Era

Learn about the innovative approach of the Alshaya loyalty program that has transformed its strategies beyond conventional points and monetary incentives. Discover how they have reimagined loyalty programs to enhance engagement and tailor them to meet the evolving preferences of their customers.

Francois Orhan

Francois Orhan

Group Digital, Loyalty, CRM, Payments, Data and Analytics Director
Alshaya Group

15.30
Loyalty Leaders Forum

Coalition Loyalty Program Setup - Challenges and Pitfalls

Wojciech Kempny

Wojciech Kempny

Director
Consulting GCC/Africa/APAC
Comarch