Schedule

To be announced
9.30 – 09.45 : Opening Remarks
Chairperson address & opening remarks Loyalty – Delivering a sustained increase in shareholder value – loyalty programme will be one of the principal drivers of growth in the coming years
To be announced
Jelena Kezika
Senior Director Strategy Global Hotel Alliance
09.45 – 10.15 : Keynote
The evolving nature and future of guest loyalty GHA has fostered a reimagination of how guests live, work, and play in a way that prioritises connecting people with heart, creating unique experiences, and expressing emotion.
Jelena Kezika
Senior Director Strategy Global Hotel Alliance
Dr. Nejib Ben Khedher
Divisional Senior Vice President, Skywards – Emirates Airlines
10.15 – 10.45 : Keynote
Track: Emirates Skywards - Driving Success Through Personalisation, Partners & New Propositions.
Insights on how Emirates Skywards are taking Engagement & Personalisation to a new level and the incredible ongoing growth for Skywards
Dr. Nejib Ben Khedher
Divisional Senior Vice President, Skywards – Emirates Airlines
X
10.45 – 11.15 : Keynote
Track to be confirmed Epsilon & Heinken
X
Marwan Kenawy
CEO & Co-founder, Dsquares.
11.15 – 11-45 : Keynote
Loyalty ROI
Marwan Kenawy
CEO & Co-founder, Dsquares.
11.45 – 14.00
EXHIBITORS ZONE
Moderator
Gavin Dein Founder & Deputy Chairman Reward
14.00 -14.30 : Panel Discussion Payment Loyalty
Panel Members

Ronen Spival
Managing Director, Value Added Services
Network International
Moderator
Gavin Dein Founder & Deputy Chairman Reward
Nceba Hene
Head: Reward and Loyalty African Bank
14.30 – 15.00 : Keynote
Banking Loyalty: Advancing the lives of the underserved.”
Nceba Hene
Head: Reward and Loyalty African Bank
Ajay Bindroo
CEO & Managing Partner Beverly Hills Polo Club
15.00 – 15.30 : Keynote
Retail Track
Ajay Bindroo
CEO & Managing Partner Beverly Hills Polo Club
Paula Thomas
Founder and CEO Let’s Talk Loyalty & Loyalty TV
15.30 – 16.10 : Panel Discussion
"Let's Talk Airline Loyalty" Hosted by Paula Thomas - the "Oprah of Loyalty"

There is nothing more exciting than the work being done by airline loyalty leaders in recent years, and this panel discussion with global airline loyalty personalities will explore why.

Although airline loyalty history spans over 40 years, it's only recently that airline programs have finally been recognised for their true contributions to growing their parent airline's bottom lines, earning respect around the world by C-Suite executives for the extraordinary profits they contribute.

With customers increasingly demanding greater loyalty benefits and airline competition even stronger than ever, Paula Thomas (Founder of Let's Talk Loyalty and Loyalty TV) will be joined by an illustrious panel of senior airline loyalty leaders.

Together they will share their insights and perspectives on what's working for members and program owners, and identify the most exciting innovations for loyalty marketers planning ahead as technology and travel create ever more exciting opportunities for profitable programs.

Panel Members :
To be announced
Paula Thomas
Founder and CEO Let’s Talk Loyalty & Loyalty TV
Speaker
TBC
16.15 – 16.45 : Keynote
Powering the Generative AI era – The intersection of AI and Loyalty
This address delves into the ways in which this innovative technology is revolutionizing customer engagement and loyalty-building strategies.
Speaker
TBC
TBC
16.45 – 17.15 : Keynote
Comarch
TBC
17.15 – 18.00 :
EXHIBITORS Zone
18.00 – 19.00 :
Connect Cocktails @ LC Lounge